Palm Coast Professional Services

Palm Coast Professional Services
Information Technology Consultant	Sergio DaCosta Resume

Introduction
Education
History
Services

Professional Career

Mr. DaCosta is a very seasoned Information Technology professional, providing not only technical consulting expertise but also capable in the training and sales support arenas. He is an innovative and values-driven individual able to assist others to craft compelling solutions and process improvements. Mr. DaCosta focus on transparency, simplicity, and efficiency speaks exactly to the kind of customer-first mentality and operational excellence that brings results.

As a multi-platform professional his experience includes project leadership in the US and abroad; Technical Account Management and ProdOPS Automation Subject Matter Expertize. His achievements reflect a successful and results oriented professional who is self-motivated, industrious and possesses excellent people skills.

Mr. DaCosta has performed the role of Systems Architect, Administrator and Production Operations Automation Analyst in a diversity of groups and teams from Oracle, IBM, Accenture, Deloitte, HiSoft International and The Boeing Company.

Mr. DaCosta customer success orientation, at Siebel Systems TAM Organization, was recognized and awarded in several different occasions as follows:

2nd Quarter 2002 Customer Satisfaction Award Recipient for highest National Customer Survey Achievement
4th Quarter 2003 CEO Circle Award Recipient for highest MBO Performance Achievement
4th Quarter 2004 CEO Circle Award Recipient for highest MBO Performance Achievement

By 2017 Mr.DaCosta was also particularly regarded the Linkedin Blue Ribbon for Top 10% most viewed among out of near 500 million LinkedIn Profiles at that time.

Education, Training and Certifications:

State University of Rio de Janeiro

4th Quarter of 1984: Graduated as Bachelor in Mechanical Engineering; At his graduation, UERJ currently counted approximately 23,000 students. These alumni had one of the state's biggest educational structures at their disposal, with 31 undergraduate programs, unfolded in different qualifications, education, and bachelor courses. The university also boasted 40 graduate programs, divided into 38 master's degree programs, two professional master's degree programs and 23 doctorate degree programs. The institution offered 80 lato sensu graduate programs in Humanities and Social Sciences, Biomedical Sciences, Engineering, Mathematics, Computer Science, and Natural Sciences.

Mr.DaCosta was born in the city of Rio de Janeiro, the second largest city in Brazil and also known as a cultural and social hub for students, with both a thriving tourist economy and a variety of higher learning institutions such as the Federal University of Rio De Janeiro. The faculty of Economic Sciences predates the modern university, having been first opened in 1930. Courses offered include Public Security, Project Management, and Economics and Ethics.

Oracle University

3rd Quarter of 2017: Oracle Certified Expert Professional
4th Quarter of 2010: Oracle Golden Gate Training Certification
4th Quarter 1998: Oracle 8i Master Certification
2nd Quarter 1997: Oracle 7.3 Certified Database Administrator

Business Applications

2nd Quarter of 2017: Completed Salesforce.com Administration training
1st Quarter of 2011: Siebel 8 Certified Professional
3rd Quarter of 2004: Siebel 7.7 Certified Professional
1st Quarter of 2002: Siebel 7 Certified Professional

ProdOPS Productivity

2nd Quarter of 2017: Completed AWS Cloud Essentials training
1st Quarter of 2016: Completed Microsoft PowerShell for DevOPS training
3rd Quarter of 2015: Completed RUNDECK training
1st Quarter of 2012: Completed Red Hat Linux Enterprise 5.6 training
Completed Active Perl training

Palm Coast Professional Services Contractor

Aug 2010 ~ Presently

The Boeing Company - Charleston SC: Senior Applications and Systems Administrator; Performing the role of Principal Applications Administrator, Prod-OPS designer and Automation Specialist, Siebel Administration Subject Matter Expert on 3 Siebel 8.1 implementations for HR Systems and MyOPS Center and Boeing Communications System for the Commercial Air Services. Worked the first 4 years in Seattle WA and the back 6 and half years in Charleston SC.

May 2010 ~ Aug 2010

The Federal Reserve Bank 9th district - Minneapolis MN: Senior Principal Technical Architect; Performing the role of Technical Architect and Lead Administrator on the implementation of Siebel 8.1.1 Financial Services at the Bureau of Public Debt. Subject Matter Expert Advisor in Information Security compliance requirements (NIST-800-53) for the integration across the Inter-Fed framework.

Jun 2009 ~ May 2010

Wellpoint - Frankfort KY: Principal Technical Architect; Performed the role of Technical Architect and Lead Administrator on the implementation of Siebel 8.1.1 for both the Commercial and Consumer lines of business. Worked on the role of Enterprise Manager, being responsible for Administration of the 15 supporting Siebel environments for the implementation driven by Deloitte Consulting.

Apr 2009 ~ Jun 2009

Rimini Street - Pleasanton CA: Senior Support Engineer; Client service delivery and success through technical support and problem resolution, working with 3rd party vendors to address integration and product compatibility issues, client satisfaction, and fulfillment of Rimini Street contracted services and deliverables. Transitioned to an on demand on call role in June 2009.

Oct 2008 ~ Apr 2009

Walgreems Health Services: Siebel Upgrades Specialist; Walgreens Health Services in Chicago IL. Provided advisory consultancy in Upgrading to Siebel 8.0 and Infrastructure, Database and Application Performance and Tuning. Performed consultancy as Sales Support Engineer and Technical Support Engineer to several other companies in ad-hoc basis.

Career Professional

Feb 2007 ~ Oct 2008

ORACLE Corporation and HiSoft Envisage Joint Venture: Senior Engagement Manager and Lead Technical Architect; Engaged for year and a half at Hewlett Packard on their 3 continents 36 language base deployment Upgrade to Siebel PRM 8.0 and Subject Matter Expert Architect Advisor on the World wide Datacenter consolidation project. After that engaged for 6 months at Ingersoll Rand Club Car as Technical Architect and Upgrade Specialist

Feb 2000 ~ Feb 2007

SIEBEL SYSTEMS/ORACLE CORPORATION: Technical Account Manager and Expert Services Senior Principal Architect; - Senior Technical Account Manager for Large Accounts
- Red-Flagged Accounts SWAT Team Member
- Senior Principal Upgrade Specialist at Global Competency Upgrades Group
- Engaged in more than 30 Upgrade Engagements as Subject Matter Expert in Upgrades
- Producer of intellectual capita regarding Siebel Upgrades (FAQs, White Papers and Tech Notes)
- Senior Principal Architect at the Siebel Expert Services

Oct 1998 ~ Feb 2000

TIW, LHS/SEMA/SCHLUMBERGER and NEXTEL INTERNATIONAL: Subject Matter Expert in converging billing systems for the wireless market; Participated in a five telecommunications companies merge in South America as a team leader of a joint venture of TIW. Two years in the Oracle DBA/Systems Architecture Group.

Feb 1990 ~ Sept 1998

INDEPENDENT CONSULTANT/CONTRACTOR: Developer, Data Modeler and Database Administrator; Very extensive number of short term engagements through out the period of eight years, mostly as a contractor through CCCS: Arco Ritchfield Petrol International, JC Penney, Georgia Power, The Doctors Company, Travel Resources Management Group, Kronos Time & Attendance systems, among several others.

Jan 1985 ~ Feb 1990

Group GERDAU: MANUFACTURING MECHANICAL ENGINEER; All experience relevant to Brazilian Business Models in Steel Mills and Electronics Manufacturing.